Smarter AI customer service, happier customers
Yinke AI learns your products and knowledge base and answers customers in their own language, around the clock. When a case needs a person, it hands over to your team.
Fast, accurate replies keep customers happy
Yinke AI works out what the customer is asking, answers from your own content, and brings in a person when needed.
Instant replies
Customers get an answer the moment they ask, with no queues at night, on holidays or during sales.
Accurate answers
Answers only from your knowledge base, products and orders, and says so when it doesn't know.
Their own language
Detects 19 languages and replies in the one each customer is most comfortable with.
Satisfaction you can see
Customers rate each conversation, and you can review satisfaction and revisit unhappy chats anytime.
Always on, never closed
- languages, detected automatically
- 19
- always answering, no shifts
- 24/7
- line of code to go live
- 1
- free AI replies every month
- 100
The first hello, in your customer's language
Never miss an inquiry, whatever the channel
Every channel one inbox, instant replies
Wherever customers ask, AI answers, and every conversation is kept on record
- Website, mini program and app chats in one workspace
- Instant replies, even late at night and on sale days
- When no one's online, customers leave a message and their contact details
- Customer profile and history follow every conversation
- Douyin, Xiaohongshu, WeChat Channels and more on the way
- Unanswered questions are collected; add the answer and AI uses it next time
Put an AI sales assistant to work
An AI that knows your catalog
From recommendation to checkout, in one conversation
It knows every product you sell and never logs off: recommending what fits, checking orders, and replying in the customer's own language.
- Real products, with accurate prices and stock
- 19 languages, switched automatically
- Shipping and returns, answered instantly
- Answers only from your own content
Give your support team an AI assistant
Agent workspace
Every channel in one place, with AI and people working together
- One inbox for every channel
- AI goes first, people take over
- Share the workload across your team
- Saved replies in one click
AI assistant for agents
Faster, more accurate replies from every agent
- Two-way live translation
- AI-suggested replies
- One-click summaries
- Customer profile and history at a glance
Live with one line of code
Embed it on your site, connect your app, or plug into your systems
Paste one line and your website has a chat widget, or call our API from your own app. When a person is needed, conversations can flow into your help desk through webhooks.
- One-line website embed
- Open REST API
- Webhooks to your help desk
- Catalog sync by API or CSV
Why teams choose Yinke
Live on day one, better as you add content
- Import FAQs, docs and products, and AI can answer within minutes
- No code needed: set up in minutes
- Unanswered questions are collected; answer once and it remembers
- Multilingual end to end, ready for customers abroad
Plug and play
- One line of code on your site
- Mini program in a few steps
- Nothing to install
- Easy for the whole team
Natively multilingual
- Detects the customer's language
- Replies in their language
- Live translation for agents
- Multilingual widget and site
Grounded in your data
- Learns from FAQs and documents
- Synced with your catalog
- Answers only from your content
- Admits when it doesn't know
AI-to-human relay
- AI handles the first reply
- One-click hand-off to agents
- Webhooks to your own system
- Customers stay in one chat
Privacy first
- Data Processing Agreement
- Public subprocessor list
- We don't store your order data
- Clear privacy policy
Open by design
- Open REST API
- Embeddable chat widget
- Webhook notifications
- Catalog API and CSV import
Start greeting customers with AI today
Sign up and start right away. 100 free AI replies a month, no card required.
