Subprocessor list
อัปเดตล่าสุด:
To provide the Service, we engage the providers below to process customer personal data, under contracts that include data protection obligations. Before adding or replacing a subprocessor, we update this page and notify customers in advance as described in our Data processing agreement.
Google Cloud (Google LLC)
Purpose: cloud servers, database and backup storage hosting the Service's backend and all customer data.
Location: United States.
Cloudflare, Inc.
Purpose: DNS, CDN and network security, and hosting of our website and console web pages.
Data involved: web requests, including IP addresses and browser information. Conversations and knowledge bases are not stored.
Location: global network.
Large language model providers
Purpose: generating AI answers from conversations, knowledge base excerpts and product data, and translating text. Data is used only to provide their service to us and is not used to train models.
Location: United States.
Customers under contract can request the providers' names at privacy@yinke.ai.
Email delivery providers
Purpose: sending sign-up verification, billing reminders, service notices and other emails.
Data involved: recipient addresses and email content.
Location: United States.
Payment service providers
Purpose: processing payments for plans and balance top-ups.
Data involved: customers' billing and payment details. Shoppers' payments to merchants go through the merchant's own payment channels, not through us.
What is not a subprocessor
Messaging channels a merchant connects (such as WeChat), the merchant's order endpoints and webhook receivers are chosen and controlled by the merchant under their own terms; they are not our subprocessors.
Error monitoring, knowledge base embedding and IP geolocation lookups run on our own servers, without third parties.
Change log
25 October 2026: first published.