Connect Shopify and WeChat Mini Program

Besides embedding the chat widget on your website, Yinke can also connect to your Shopify store and WeChat Mini Program. Conversations from all channels are gathered on the "Conversations" page in the dashboard and answered from the same knowledge base.

Shopify

After you install the Yinke app in your Shopify admin:

• A Yinke account is created automatically for your store, and you can open Yinke admin directly from your Shopify admin.
• Products sync automatically, so AI product recommendations and answers about prices and stock all use your store's real-time data.
• Turn on the Yinke chat widget in the theme editor, and customers can chat with the AI right in your store.
• Logged-in customers can ask about their own orders; customers who aren't logged in can look up an order by providing the order number and the email used to place it.
• For stores installed from Shopify, plans are billed through Shopify.

WeChat Mini Program

When a customer taps the "Contact Support" button in the Mini Program, they enter a WeChat customer service conversation, and their messages are answered by the AI. After handoff to a human, you handle it on the "Conversations" page in the dashboard, and your replies are sent back to the customer's WeChat.

1. Add the Mini Program on the "Channels" page in the dashboard and fill in the AppID and AppSecret (found in WeChat Official Accounts Platform → Development → Development Management → Development Settings). Before saving, Yinke makes a real connection to WeChat, so any mistake is flagged right away.
2. Configure message push in the Mini Program admin using the URL, Token and EncodingAESKey shown on the "Channels" page.
3. Add a button with open-type="contact" in the Mini Program.

Developers can find the full steps in WeChat Mini Program customer service.

Things to note:

• You can reply to a customer within 48 hours of their message — this is a WeChat rule.
• Only text and Mini Program cards are handled in WeChat; images and voice messages are recorded in the conversation for your agents to see.
• Once you've filled in the "Product page path", the AI also sends a Mini Program card when recommending products.