Order Query API

In the admin panel, under “Bot Settings,” enter the order query URL. When a customer asks about an order, we will send the following request:

POST {你的订单接口}
Content-Type: application/json
X-AICS-Timestamp: 1761120000
X-AICS-Signature: v1=<hex>

{"user_id": "u_123", "order_no": "A1001"}

• order_no may be null, which means querying this customer's most recent order.
• Signature verification: hex(HMAC-SHA256(签名密钥, "{X-AICS-Timestamp}.{原始请求体}")) must match the value after v1=, and the timestamp must be within 5 minutes. You must verify the signature using the raw request body bytes; do not parse the JSON and then re-serialize it.
• Only return orders that belong to this user_id. The timeout is 8 seconds.

Response format (only the following fields are passed to the AI; other fields will be discarded):

{
  "orders": [
    {
      "order_no": "A1001",
      "status": "shipped",
      "total": "59.00",
      "currency": "USD",
      "items": [{"name": "潜水自动机械表", "quantity": 1}],
      "tracking": {"carrier": "DHL", "number": "JD0146...", "url": "https://..."},
      "created_at": "2026-10-01T08:00:00Z",
      "note": "预计 10 月 25 日送达"
    }
  ]
}